How to order the parts you need
Contact the Briggs Equipment Parts Operation Center (POC) for access to more than five million parts from 90 different manufacturers. Opened in 2005, the POC was created to provide our customers nationwide with the ability to call a single phone number (866) 446-3902, submit a single request to parts.support@briggsequipment.com, or fill out a request online to take care of all of their parts needs. The POC hours are from 6:30am – 5:00pm CST Monday – Friday and have continued to remain open during the current COVID-19 situation.
With more than 250 years of experience, the POC is able to solve any parts needs for our customers and do the research for you. For greatest efficiency, simply have the following information available at time of request:
- Your name and contact info.
- Company name and shipping address
- Make, Model & Serial # of the machine
- A detailed description of the parts needed (or the function if you don’t know the name is ok too)
- If it is an order, the shipping method you would like your parts shipped (NDA, 2nd Day, Ground, etc.)
For the majority of the calls we are able to process your order while we have you on the line and if you submit your request via email, it will be processed in the order it is received. Do not worry though, we work at a fast pace to make sure your request is processed ASAP and if we need any other info to get it done then we will be contacting you. Our large inventory and experienced Team Members drive a 95% 24-hour fill rate.
If you need to follow up with your request, you are more than welcome to call us back or send in an email to parts.support@briggsequipment.com so we can look into it for you.
Have an immediate need? We can expedite orders and shipping, or check stock at your local warehouse to see if this is something we can set out for will call.
If we do not have the part you need in stock then our vendors have you covered. We have full access to the following manufacturers and parts inventories.
- Hyster/Yale – 6 Million Parts in stock and over $100 million in inventory
- Kalmar Ottawa – 500,000 Parts
- TVH / IRMN – 775,000 Parts in stock and over 42 Million cross references
- JLG – Over 18,000 Stocked SKU’s
- Trackmobile – Over 4,000 stocked SKU’s
- Snorkel – 40,000 active parts numbers with a 95% fill rate
- Manitou – 220,000 available parts for machines up to 10 years old
- JCB – 95% parts availability with over 240,000 managed parts
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